Privacy & Cookie Policy

BaliLens is a professional photographer and videographer network operated by Mata Badai, based in Denpasar, Bali, Indonesia. This policy explains how personal information is collected, used and protected when you visit balilens.com or contact us through WhatsApp.

The commercial terms governing a booking — deposits, payment, delivery, rescheduling and image usage — are set out separately in our Booking & Shoot Policy.

Information you provide. When you message us on WhatsApp or complete a booking, we receive your name, contact details, the content of your message, shoot dates and locations, group size, reference images, and any payment details you choose to share.

Information collected automatically. Our tracking tools record the pages you view, the site that referred you, your device and browser type, approximate region derived from your IP address, and general usage patterns.

No special-category data (health, beliefs, biometrics or similar) is requested, and none should be sent to us.

Personal information is used only to:

• respond to enquiries and prepare quotations;
• confirm, plan, and deliver a booked shoot;
• issue invoices and process payment;
• measure website usage and advertising performance;
• improve our content, packages and service; and
• comply with accounting, tax and legal obligations.

We do not sell, rent or trade personal information.

The following tools set cookies or comparable identifiers on this site:

Cookies required for the site to function are always active and do not require consent. Analytics and advertising cookies are loaded only after you select Accept. If you decline, those tools remain inactive.

A consent notice appears on your first visit. You may accept or decline optional cookies, and your choice is recorded on your device so the notice is not shown again.

You may change your choice at any time using the button below, or by removing the stored preference in your browser settings. Declining does not affect your ability to browse the site or contact us.

• Consent (Article 6(1)(a) UK/EU GDPR) — analytics and advertising cookies.
• Contractual necessity (Article 6(1)(b)) — performing a booking you have made.
• Legitimate interests (Article 6(1)(f)) — responding to enquiries and protecting the site.
• Legal obligation (Article 6(1)(c)) — retaining financial and tax records.

Where processing rests on consent, that consent may be withdrawn at any time without affecting processing carried out beforehand.

• Enquiry and booking correspondence: while the booking remains active and for up to 24 months after our last contact.
• Delivered photographs and video: available for download for 30 days after delivery, as set out in the Booking & Shoot Policy.
• Invoices and payment records: for the period required by Indonesian accounting and tax regulations.
• Aggregated analytics: retained by Google and OpenAI under their own retention settings.

Information is shared only with the providers necessary to operate our services: Google (website analytics and advertising), OpenAI (advertising measurement), WhatsApp/Meta (messaging), Airbnb, PayPal and Wise (payment), and our hosting provider. Each acts under its own terms and processes only the data required for its function.

We do not disclose personal information for marketing purposes to any third party.

Our providers operate servers outside Indonesia, including in the European Economic Area and the United States. Where information is transferred out of the EEA or the UK, it is protected by an adequacy decision or by standard contractual clauses adopted by the European Commission.

Where the UK or EU GDPR applies, you may request to:

• access a copy of the personal information we hold about you;
• have inaccurate information corrected;
• have information erased, or processing restricted or objected to;
• receive your information in a transferable format; and
• withdraw consent for cookies at any time.

Requests may be made through WhatsApp at +62 821 3446 446. We may need to confirm your identity before responding. You also have the right to lodge a complaint with a supervisory authority, such as the Irish Data Protection Commission or the UK Information Commissioner's Office.

This site is not directed at persons under 18 years of age, and we do not knowingly collect personal information from children other than as incidental subjects of photography commissioned by an adult.

This policy may be updated to reflect changes in our tools or obligations. The version published on this page is the version in effect, and the date of the current version appears at the head of the page.

Questions about this policy, or about how your information is handled, may be sent to BaliLens by Mata Badai, Denpasar, Bali, Indonesia, through WhatsApp at +62 821 3446 446.