Booking & Shoot Policy

A booking is confirmed only after the deposit has been received. Until then, neither the date nor the crew is reserved.

• All bookings require a deposit of 50% of the total booking value.
• The deposit is strictly non-refundable. It reserves the date, removes the time slot from availability, confirms crew commitment, and serves as the minimum cancellation fee.
• The remaining balance must be paid before the shoot begins. For multi-day bookings, and for bookings valued above Rp 5,000,000, the full balance is due before the start of the first shoot day.
• Final photographs and video are released only after full payment has been received.

• BaliLens sends the link to this policy to every client before the deposit is requested.
• Quotations, invoices, WhatsApp messages, emails and payment records exchanged between the client and BaliLens are valid electronic records and evidence of the agreement, in line with Indonesian Law No. 11 of 2008 on Electronic Information and Transactions and its amendments.
• The client's booking consists of this policy together with the confirmed quotation or invoice. If the two conflict, the specific terms written in the confirmed quotation or invoice prevail.

• Each booking covers a specific date and a specific, continuous time block, as stated in the booking confirmation.
• Booked hours cannot be split across additional days, carried over to another date, or exchanged for other services.
• Unused hours within a booked session are forfeited and are not refundable.
• Coverage spread across more days than originally booked is treated as a new quotation, with its own day fees.
• Standard shooting hours are between 06:00 and 20:00 WITA. Coverage outside this window is charged as overtime.
• Waiting time, breaks or delays caused by the client, talent, venue or other vendors count as part of the booked time.

• A booking covering more than one day is treated as a single booking.
• The 50% deposit is calculated on the total value of all days.
• Changing the date or time of any one day uses the booking's single reschedule allowance (see Section 08).
• Removing a day, or reducing hours on any day, is treated as a partial cancellation under Section 09. The deposit remains calculated on the original total booking value.

• Bank Transfer (IDR). International clients may send payment through Wise, settled in IDR to our designated account.
• PayPal. Payment via our PayPal link, in USD or another PayPal-supported currency, converted from the IDR price. Please choose "Goods & Services" and include your booking code in the payment note.
• Cash. Available for bookings with a total value below Rp 5,000,000, settled before or at the start of the shoot.
• Airbnb. Eligible Personal packages may be booked and paid by card through our Airbnb listing (see Section 19).

All prices are quoted in Indonesian Rupiah (IDR). Fees from PayPal, card payments or international transfers, and any currency-conversion differences, are borne by the client.

Edited photographs, together with video where included in the selected package, shall be delivered in accordance with the schedule below. Turnaround periods are calculated from the date of the shoot. Final photographs and video shall be released only after full payment has been received. All stated periods refer to business days and exclude Balinese public holidays and ceremonial observances.

During peak periods, or in the case of assignments of substantial scope, delivery may require additional time. Any anticipated extension shall be communicated in advance.

Rush / Fast-Track Editing: expedited editing may be arranged for an additional fee, subject to availability. A quotation must be requested prior to booking.

• Following the shoot, the client shall receive an unwatermarked selection gallery from which to choose the photographs for final editing.
• The selected photographs shall subsequently be retouched and delivered in high resolution through a separate final edited gallery.
• Standard editing includes adjustments to color and light, together with retouching of the selected photographs.
• Additional edited photographs beyond the quantity included in the selected package are available at Rp 50,000 per photograph.

• Each booking may be rescheduled once. For multi-day bookings this allowance covers the whole booking, not each day.
• More than 7 days before the scheduled shoot: free of charge.
• 3 to 7 days before the scheduled shoot: a fee of 25% of the total booking value.
• Within 72 hours of the scheduled shoot: a fee of 50% of the total booking value.
• Any rescheduling fee must be paid before the new date is confirmed.
• The new date must be agreed within 7 days of the rescheduling request and must fall within 30 days of the original shoot date. If no new date is agreed within that period, the booking is treated as cancelled under Section 09.
• A second rescheduling request is treated as a cancellation of the booking, and any new date requires a new booking.
• The original price applies only within the 30-day window. Any later date is charged at the prices current at that time.
• Rescheduling caused by weather or force majeure under Section 15 does not count as the client's reschedule.

• The deposit is non-refundable and is forfeited upon any cancellation by the client.
• More than 14 days before the scheduled shoot: the deposit is forfeited, with no additional fee.
• 3 to 14 days before the scheduled shoot: a cancellation fee of 75% of the total booking value applies. The forfeited deposit counts toward this fee.
• Within 72 hours of the scheduled shoot, or a no-show: 100% of the total booking value is payable.
• Partial cancellations (removing days or reducing hours) follow the same schedule, applied to the cancelled portion.
• Costs under Section 11 are charged in addition to these fees.

These fees are agreed compensation. They reflect the date we blocked, the crew we committed, preparation already carried out, and other bookings we turned away for that date.

• If BaliLens cancels a booking for reasons within its control, and cannot provide a qualified replacement crew or a new date the client agrees to, the client receives a full refund of all amounts paid for that booking.
• If BaliLens cancels part of a multi-day booking, the refund covers the cancelled portion.

Some bookings require costs to be committed in advance. These include equipment rental, studio hire, drone, additional crew or assistants, makeup artists, transport, and accommodation.

• These costs are non-refundable once committed.
• They are charged at cost, in addition to any rescheduling or cancellation fee.
• For bookings that require rented equipment or third-party services, BaliLens may require these costs to be paid in full upfront, on top of the deposit.

If, at the client's request, a shoot continues beyond the booked hours, overtime is charged at Rp 750,000 per hour and added to the final invoice. The crew will get the client's confirmation before any overtime starts.

Travel for shoots within South and Central Bali, including Canggu, Seminyak, Kerobokan, Denpasar, Ubud, and Uluwatu, is included in the quoted fee.

Assignments in North Bali, Nusa Penida, or Nusa Lembongan are subject to an additional travel charge. Locations requiring an overnight stay may also require accommodation for the crew. All such costs shall be quoted and agreed prior to confirmation of the booking.

All venue charges, permits, and entrance fees, including those imposed by villas, beach clubs, temples, and tourist attractions, shall be the responsibility of the client.

• Any change to date, time, location, scope or hours is valid only once confirmed in writing by BaliLens via our official WhatsApp (+62 821 3446 446).
• Crew members on set are not authorised to approve changes to a booking, pricing or schedule.

• If an outdoor shoot cannot go ahead because of heavy rain or unsafe conditions, it may be rescheduled once without penalty. BaliLens makes this call no later than 3 hours before the scheduled start. Where possible, an indoor or covered backup location will be offered first.
• Any further weather-related rescheduling follows the standard terms in Section 08.
• BaliLens does not operate on Nyepi or during major religious ceremonies.
• If crew fall ill or face an emergency, BaliLens will, where reasonably possible, provide a qualified replacement. If no replacement is available, the shoot is rescheduled without penalty.

The booked session starts at the scheduled time. Time lost because the client arrives late is not added to the session. A grace period of about 30 minutes applies. After that, the booking is treated as a no-show under Section 09 (100% of the booking value payable).

• The client is granted full rights to use the delivered images for personal purposes and, for commercial bookings, for the commercial purposes agreed at the time of booking.
• BaliLens retains copyright in the delivered work and may display such work in its portfolio, website, and social media channels.
• Clients who require their images to remain private must notify BaliLens in writing before the shoot. Upon receipt of such notice, the relevant images shall not be published.

Delivered files shall remain available for download for 30 days from the date of delivery.

The client is responsible for downloading and securely backing up all files within this period. BaliLens is presently unable to guarantee re-delivery, and files not retained by the client within the stated period may no longer be available.

Eligible Personal packages may be booked through the BaliLens Airbnb listing, so travellers can pay securely by card. All bookings made through Airbnb are governed only by Airbnb's cancellation and refund terms, not by this policy.

• BaliLens takes reasonable professional care to capture, edit and deliver the agreed work.
• If BaliLens is unable to deliver part or all of the agreed work, for example because of equipment failure or data loss, BaliLens's liability is limited to re-shooting where possible or refunding the fees paid for the affected portion. Total liability will not exceed the total amount paid by the client for that booking.
• BaliLens is not liable for indirect or consequential losses, such as travel costs, venue costs or lost opportunities.
• This limitation does not apply where loss results from BaliLens's intentional misconduct or gross negligence, or where Indonesian consumer protection law does not allow liability to be limited.

The client is responsible for arriving on time, sharing any shot list or visual references in advance, obtaining all necessary permits and venue permissions, and having all models, talent and products ready by the start time.

Payment disputes or chargebacks raised against fees due under this policy will be contested, using the client's acceptance of this policy and the related electronic records as evidence.

The version that applies to a booking is the one published on the date that booking is confirmed. Later changes do not apply to bookings already confirmed.

This policy is published in Indonesian and English, and both versions are binding. If there is any difference between the two, the Indonesian version prevails.

• This policy is governed by the laws of the Republic of Indonesia.
• Any dispute will first be settled amicably through discussion (musyawarah) within 30 days of written notice.
• If it is not resolved, the dispute will be brought to the District Court of Denpasar (Pengadilan Negeri Denpasar). This does not limit any rights the client may have under Indonesian Law No. 8 of 1999 on Consumer Protection.

If any provision of this policy is found invalid or unenforceable, the remaining provisions stay in full effect.